Pinnacle PSG builds on success story in Westminster
Westminster City Council has awarded Pinnacle PSG a new housing
management contract. Pinnacle will provide the full range of
housing management and estate services to around 10,000 homes in
the north and west areas of the London Borough of Westminster and
the remaining half will be directly managed by CityWest
Homes.
CityWest Homes will maintain overall responsibility for managing
the 22,000 properties on behalf of Westminster Council, including
Pinnacle's contract to deliver housing management and estate
services.
The contract award follows a major reorganisation of Westminster
City Council's housing services and a competitive tender
process. It commences on 6 June 2011, will run for five years
and is worth around £4.5million per annum to Pinnacle PSG.
The council's housing stock was divided into 18 geographic areas
known as 'villages', each with a small, dedicated management team.
These villages will be retained, but are now packaged into four
management areas with Pinnacle PSG managing two and CityWest Homes
managing the other two directly. Pinnacle PSG will be
responsible for housing management, estate cleaning and grounds
maintenance.
The areas each contain around 5,000 properties, but vary in nature
reflecting their different profiles and priorities. Within each
area, village identity will be retained and performance will be
monitored at both village and area level.
Pinnacle PSG has worked with the council and CityWest Homes for 16
years, most recently delivering housing management and estate
services in two village areas - Churchill Gardens (Pimlico) and
Bayswater.
"Following a full market competition we are pleased to be able
to build on our relationship with CWH, the City of Westminster and
local residents over the next 5 years"
"A key requirement of the contract was to ensure residents had a
real choice and were included in the design, monitoring, management
and improvement of the services they received", said Neil Euesden,
Managing Director, Pinnacle PSG.
"We believe the quality performance and high resident
satisfaction we have delivered over the years showed we were able
to provide transparent, high quality value for money services to
agreed budgets, whilst treating people with respect, dignity and
promoting social cohesion", added Neil.
"We were very keen for the successful partner to show they could
provide a high quality and flexible housing management service"
said Darren Levy, Director of Customer Services, CityWest
Homes.
"Pinnacle PSG ticked all the boxes and showed they were
entrepreneurial in their approach to working with statutory and
voluntary agencies to provide solutions for individuals and groups
of residents, improving opportunities for individuals and
communities", added Darren.
